Privacy Policy

MRI Inc. (the "Company") handles your personal information on this website (https://chiba-ai.m-ri.co.jp/) appropriately in accordance with the following policy.

1. Operator information

Operator name	MRI Inc. (Matsukawa Research Institute)
Representative	Makito Matsukawa, President & CEO
Address	Shinmachi 24-9, Chiba West Bldg 7F, Chuo-ku, Chiba-shi, Chiba 260-0028, Japan (nationwide support available)
Personal Information Protection Manager	General Manager, General Affairs Department
Personal information inquiry desk	MRI Inc. General Affairs Department, TEL +81-43-307-7884 (Monday to Friday, 9:00-17:00 JST, excluding public holidays and the year-end/New Year holidays)
Website	https://m-ri.co.jp/

2. Personal information we collect

The Company collects the following information through the inquiry / free-consultation form.

• Company name, name, email address, phone number
• Services of interest, preferred consultation method, preferred dates, available time slots
• Inquiry details

In addition, for the secure operation of the website, the Company may collect access-related information (IP address, browser type, etc.).

3. Purpose of use

• To respond to inquiries / consultations and to contact you
• To provide proposals and services such as AI implementation support
• To verify identity and prevent fraud and impersonation
• To improve service quality and send relevant notices

4. Retention period

Personal information collected through inquiries and AI Business Diagnosis will be retained for up to 3 years after the relevant inquiry or consultation is complete, then promptly disposed of by appropriate means. Where laws or regulations require a longer retention period, that period shall apply.

5. Provision to third parties

Except in the following cases, the Company does not provide personal information to third parties without the person's consent.

• When required by laws and regulations
• When necessary to protect a person's life, body, or property and it is difficult to obtain consent
• When entrusting processing to a contractor within the scope necessary to achieve the purpose of use (in which case the Company supervises the contractor appropriately)

6. Use of external services and external transmission

To prevent spam and fraudulent form submissions, this website uses "Cloudflare Turnstile" provided by Cloudflare, Inc. As this feature operates, your connection information (IP address, browser information, etc.) is sent to Cloudflare, Inc. The transmitted information is used to determine fraudulent access.

For details, please see the company's privacy policy: https://www.cloudflare.com/privacypolicy/

In addition, to understand website usage and improve our services, this website uses "Google Analytics" provided by Google LLC. Google Analytics uses cookies to collect browsing information (pages viewed, time spent, connection environment, etc.) in a form that does not identify individuals, and the collected information is sent to Google. For details, please see: Google Privacy Policy / Opt-out add-on

Furthermore, when sending emails containing inquiry details, the Company uses a mail-sending server (SMTP).

7. Provision of personal data to third parties located in foreign countries

For access analysis and form bot protection, this website transmits information directly from your device (browser) to the servers of the following businesses. All of these businesses are located in a foreign country (the United States).

• Google LLC (United States): Google Analytics 4 (access analysis)
• Cloudflare, Inc. (United States): Cloudflare Turnstile (form bot detection)

The transmitted information may include your IP address, browser type (User-Agent), referring page (referrer), cookie identifiers, the URL and title of the page viewed, information about your operations and browsing within the site, and information about your browser behavior when using forms. For how each business handles personal information, please see the privacy policies of Google and Cloudflare.

Details of the personal-information protection systems of the relevant foreign country, the protective measures taken by each business, and other information regarding this provision are provided upon request, in accordance with the group-wide framework set out in the Company's (head office) privacy policy under "Provision of personal data to third parties located in foreign countries" (https://m-ri.co.jp/privacy/). If you wish to receive such information, please contact us via the desk listed in "Procedure for disclosure, correction, suspension of use, etc." below.

8. About cookies

This website uses cookies for access analysis (Google Analytics). These cookies are not used to identify individuals. This website does not use cookies for advertising purposes. If you do not wish to use cookies, you can disable them in your browser settings or use the opt-out add-on above. In addition, technical information may be used within the scope necessary for the fraudulent-access prevention feature (Turnstile) to operate.

9. Security management measures

The inquiry form on this website is protected by SSL (encrypted communication). The Company manages the personal information it collects with appropriate security management measures to prevent leakage, loss, or damage. We are always mindful of the importance of ensuring the security of personal information, and we implement information security measures — including employee training and other appropriate means — to prevent leakage, loss, or damage, making corrections as necessary.

10. Procedure for disclosure, correction, suspension of use, etc.

Requests for disclosure, correction, addition, deletion, or suspension of use of personal information may be submitted through the contact below.

• Contact: MRI Inc. inquiry form
• Identity verification: Please include your name, contact information, and request details. The Company may contact you to verify your identity.
• Response time: In principle, the Company will respond within 2 weeks of receiving your request.
• Fee: Free of charge (actual processing costs for disclosure requests will be discussed separately if incurred).

11. Complaints and enquiries

Inquiries and complaints about this policy may be submitted through the same contact as "10. Disclosure procedure" above (inquiry form). Complaints about the handling of personal information may also be submitted to the Personal Information Protection Commission (PPC) of Japan.
Personal Information Protection Commission: https://www.ppc.go.jp/

12. Revisions to this privacy policy

The Company may revise this policy in response to changes in laws and regulations or service content. Revised content applies from the time it is posted on this page.